Privacy Policy

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Name, email address, and contact information
• Company information and job title
• Account credentials and authentication data
• Payment and billing information
• Communications with our support team

Usage Information

We automatically collect information about how you use our platform and services.

• Platform usage patterns and feature interactions
• API calls and system performance metrics
• Device information and browser details
• IP addresses and location data
• Cookies and similar tracking technologies

Data You Upload

We process data you upload to our platform for annotation, training, and AI model development.

• Training datasets and annotation projects
• Model configurations and parameters
• Custom workflows and automation rules
• Project metadata and collaboration data

Service Provision

• Provide, maintain, and improve our AI platform and services
• Process your data annotation and AI training requests
• Enable collaboration features and team management
• Provide customer support and technical assistance

Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Share product updates and new feature announcements
• Provide educational content and best practices

Analytics and Improvement

• Analyze platform usage to improve our services
• Monitor system performance and security
• Conduct research and development for new features
• Generate anonymized insights and benchmarks

Security Measures

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance and certification
• 24/7 security monitoring and incident response

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

• Account data: Retained while your account is active
• Project data: Retained according to your subscription plan
• Usage logs: Retained for 12 months for security purposes
• Support communications: Retained for 3 years

Data Subject Rights

Under applicable privacy laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@dataflowai.com. We will respond to your request within 30 days.